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Direct Technical Support

Access support channels and consult frequently asked questions for quick solutions.

Phone Support

Call directly at 0717641723, available Monday to Friday between 09:00 and 18:00. Average response time is under 2 minutes.

0717641723

Technical Email

Send a detailed description of the issue to info@deciphermail.com. A response is guaranteed within a maximum of 4 business hours.

info@deciphermail.com

Frequently Asked Questions

Consult the dedicated section with answers to the most common requests regarding configuration, security, and integration.

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Recommendations for Communication Security

Technical solutions for traffic filtering and corporate data protection.

SecureGateway Enterprise – Advanced network traffic filtering with deep packet inspection and automatic threat blocking, reducing false alarms by up to 95%.

CryptoMail Shield – End-to-end encryption for corporate emails, integrated with Exchange and Google Workspace, plus DLP features and full audit.

Security Packages for Corporate Communications

Each package includes a set of features designed to protect server traffic and internal communications. Choose the option that fits your operational level.

SecureGateway Enterprise

Traffic Filtering

Hardware-software appliance for deep packet inspection. Automatically blocks malware, exfiltration attempts, and DDoS attacks. Machine learning algorithms reduce false alarms by up to 95%. Integration via standard APIs and support for SPAN, VXLAN, GRE.

Packet Inspection DDoS Blocking Machine Learning Standard API SPAN/VXLAN/GRE Support

CryptoMail Shield

Email Encryption

Secure email platform with automatic end-to-end encryption. Keys are generated and stored in a dedicated HSM. Integrates with Microsoft Exchange, Google Workspace, and SMTP servers. Includes DLP and full communication audit.

End-to-End Encryption Dedicated HSM Exchange/Workspace Integration DLP Full Audit

TrafficAnalyzer Pro

Traffic Monitoring

Analysis tool that aggregates data from all network points. Live dashboard with connection and volume map. Supports NetFlow, sFlow, IPFIX. Alerts via email, SMS, or webhook. Customizable reports for resource optimization.

Live Connection Map NetFlow/sFlow/IPFIX Multi-Channel Alerts Customizable Reports Resource Optimization
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